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Ordering policies, shipping & returns

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Compostable Packaging

Package Sizing

Pricing Model

Returns | Exchanges

Shipping

Safe Delivery Notice

Store Credits

compostable packaging

We are happy to introduce our new compostable packaging! Now in use for most "by-the-ounce" loose-leaf tea purchases, the FDA approved, food-safe compostable pouches are "Kraft" brown in color and made of a plant-based material called polylactic acid (PLA). They have a compostable ALOX lining that serves as an important barrier to oxygen and moisture. Designed to decompose in industrial composting facilities, the pouches are not intended for long term storage of your tea. For short term storage (e.g., 8-10 weeks), packages should be stored in a cool, dry location. Otherwise, we recommend transferring contents to a durable, reusable storage container that will protect your tea from lightheat, oxygen and moisture. Currently, the label does contain a light adhesive not intended for composting; it may be easily removed prior to composting the package. We look forward to adding compostable labels as demand for sustainable products increases the availability of affordable compostable labeling options. At this time, we do anticipate the need to use our traditional silver foil stand-up pouches (recyclable in some municipalities) when larger quantities are ordered (e.g., 16 ounce packages, or greater than 4 ounces of some light density white teas or herbals), though we will make every effort to use compostable packages whenever feasible. 

package sizing

We are pleased to offer various size options for your tea purchase. Due to differences in bulk density between teas, we may need to split individual tea selections into multiple packages in order to prevent leaf damage. For instance, while 8 oz of one particular tea may fit nicely in our large pouch, 8 oz of a more bulky tea (e.g., white tea), may require that we split up the 8 oz purchase into multiple packages to protect the fragile leaf. Additionally, we will try our best to accommodate special requests when it comes to packaging. For example, we are happy to combine two one-ounce selections of the same tea into one larger package for convenience upon request. However, downsizing larger purchases into smaller packages such as dividing an 8-ounce purchase into eight individual 1-ounce packages is not permissible. Please use the "Order Comments" field on the checkout page to make special requests. 

pricing model

We work hard to source great teas from around the world while trying to maintain sensible pricing. Our pricing model includes several built in discounts based on the quantity of each tea ordered. Rather than rely on typical "sale" or promotional offers, this model provides you with dependable, every-day discounts with no need to wait around for the next sale or promotion to stock up on your favorite tea. And, while we put the spotlight on our outstanding matcha teas each year during our March Matcha Madness event, discounts for purchases of multiple units of matcha can be enjoyed year-round as seen on the respective product pages. 

returns | exchanges

All loose-leaf tea purchases are final and are not subject to refunds or exchanges of any kind. Should your tea be defective or your order incorrectly filled, please contact us within 48 hours of receiving your order to arrange for replacement.

Tea ware and accessories may be returned or exchanged only if defective upon delivery.

Returns and exchanges of tea ware and accessories are allowed within 30 days of purchase and must be accompanied by receipt.  Goods must be returned in original packaging.

If you need to return or exchange an eligible item, please contact us with your order number and details about the product you would like to return or exchange. We will respond with instructions for how to return items from your order.

shipping

Our primary goal is to get your tea to you as quickly as possible. Most orders are filled and shipped out within two business days from the date of the order. Should filling your order be delayed beyond that, we will attempt to notify you of the potential delay.

Once USPS/FedEx tracking information has been obtained and your package is ready to ship out, we will send you an email notifying you of this status. 

Should an item be returned to us by the carrier due to incorrect shipping/address information provided by the customer at the time of purchase, customer is responsible for paying any applicable costs for re-shipment. Should customer wish to cancel the order, any shipping costs incurred by Modern Steep are not eligible for refund.

Shipping rates to addresses within the United States (excluding Territories) are as follows:

Domestic (U.S.) Addresses

  • Orders of $60 or more qualify for FREE SHIPPING.
  • Orders under $60 are subject to flat rate shipping rates as displayed in map below.

Domestic shipments are shipped using FedEx, USPS with tracking numbers.

 

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Roseburg, Oregon Local Pick-Up

Orders placed within the zip codes listed below are eligible for local pick-up at Gathering Grounds Coffee House, 949 SE Oak Ave, Roseburg, OR, 97471. Pick-up is subject to current Gathering Grounds hours of operation. You will be notified by email when the order is ready for pick-up. A $1 handling fee applies to orders utilizing the local pick-up option. Applicable zip codes include: 97471, 97470, 97479, 97457, 97443, 97495, 97496

Canada & Other International Addresses

Due to extraordinarily high shipping rates and associated tariffs, we do not ship outside of the domestic United States. Special requests may be considered on an individual basis. Please contact us with your inquiry.

safe delivery: words of advice

Modern Steep is not responsible for packages that are determined or reasonably assumed to have been stolen; therefore, you should ensure a safe place for delivery.  Package theft is one of the fastest growing crimes in the U.S. For added assurance, consider having your package addressed to a secure location (e.g., your place of business, post office, etc.). After all, we want you to enjoy your tea as quickly as possible!

store credit

Store "credits" may be issued by Modern Steep for various reasons. Store credits are available for use toward online purchases only. Online store credits are not redeemable for cash and are non-transferrable.